Managed Services
Encompass Connect is built on superior technical knowledge, design ability and responsiveness to partners, clients and tenants.

Our tiered support plans are designed to help you fulfill the dream of cutting-edge building technology that’s also beautifully dependable.

Extended Warranty
Extended manufacturer’s warranty on most products up to sixty months. Extended warranty packages can be purchased for 36-month and 60-month periods. The warranty covers everything the original manufacturer’s warranty does—along with the labor associated with the faulty item. The warranty may also include a loaner or replacement unit when available. Encompass Connect can guarantee a temporary fix within 48 hours.
Onsite support packages
Encompass allows clients to pre-purchase blocks of on-site technical support for a discounted rate. Packages come in 10-, 25-, and 50-hour parcels. Rates will vary depending on type of labor purchased (union/non-union).

Remote monitoring package
Select Encompass Connect systems have the ability to be monitored 24/7.
For an annual fee, the qualifying system will report directly to Encompass Connect with issues including primary electronics, network problems or control issues. We can usually dispatch technicians before the client knows there’s an issue.

Training and Continued Education
Encompass Connect provides complete documentation and hands-on training sessions so you get the most out of your new system. Additional training can be provided to clients for new employees or for product updates. The cost for initial training is always included with a system purchase. Continued education can be purchased separately or wrapped into a premium support package.

24-hour technical support
Access to technical phone and email support 24 hours a day. Encompass staff can typically talk callers through issues, do remote diagnoses or correct issues with systems that apply. Many issues can be resolved over the phone or via email/text, saving you the expense of an on-site technician.
24-Hour Emergency Service
Access to on-site support 24 hours a day. Encompass offers an emergency service phone number and email address to request service at any time. On-site technicians are on call and can usually be at a property within two hours. Encompass guarantees a window of less than three hours.

Maintenance packages
Our clients have used Encompass Connect’s maintenance program for the last 10 years. Our team members work around the clock to service and clean systems off-hours. The maintenance package will ensure TVs are clean and smudge-free, amplifiers are blown out to prevent overheating, and the overall system is functional and operating within specification. These maintenance packages can be set up for quarterly or monthly service. All service is documented.

Premium Group 60 Package
Our premier package: All of the above services are wrapped into one offering for 24/7/365 peace of mind. The entire Encompass Connect team will be there to support the client any time of day for any need related to managing and troubleshooting of systems. This package is billed annually and is available for up to 60 months with a full warranty. Outside of 60 months, this package can be extended, with the exception of the equipment warranty.